I gave Tina my information and once she responded she said that a that they would send a duplicate order to me at no additional cost to me. I emailed customer service and had a conversation with Tina. I was assured that my package was on the way. 13th and i called and spoke with someone on the 15th. Victoria Secrets had no problem collecting my money but I never received my package. I checked very carefully to make sure my items were in stock and would ship before Christmas. Btw, I do not know the woman who ignored me but she is a young black woman and there was an older black woman who ignored us as well. your employee ignores when I ask who the manager is and says you could get back in line and I said so the lady before me gets checked out and all the sudden your employee turns her back away from me and faces the wall acting too busy to help a customer! I think this woman should be fired, people don’t want rude employees and terrible customer service. We had 2 items! It should have taken 2 minutes to check out. When my boyfriend and I were next your employee working second register stopped doing register acted like she was too busy to help me and ignored me when I asked her to help us check out. Your employees were turtle slooooooow and did not know what they were doing. my boyfriend and I got in line and patiently waited our turns. You had 2 employees working the check out lines with about 25 people in line waiting. I was in your Pittsburgh store ( south hills) on January 17th of this new year and I was treated extremely rude. If these are your sale tactics that you teach these girls then I am afraid I am more than disappointed. If it wasn't for the fact my daughter wanted to buy something I would have walked out of the store. I was extremely angry that such a young girl could approach me in such a fashion. As a 55 year old woman I was not even interested what was on sale, and as for touching everything-what a cheek!! I was there for my daughter - who wasn't touching every thing in sight either. Another assistant then came and stood next to us watching our every move. Are you buying something this time? You were here earlier, looking at every thing and touching every thing. On our return to the shop, one of the employees wearing a head set came up to me and said, oh you are back. We had a look around the shop and said to her we would return to buy something just before our journey home as I didn't want to carry too much during the day. I went to your store in Cambridge on Wednesday 20th March 2019 with my 14 year old daughter. I recommend that all cashiers should be told how to ring items up when there's a promotion and not have someone download the app & still it was a waste of time. I was in the store for about 2 hours of my time. Customers were frustrated and started walking out. The lines were so long I also had to wait for my turn. the other cashier replied there's no bar code just use some number she gave her & it worked. The cashier asked the other cashier how to ring it up because there's no bar code. she eventually called one of the cashier up from to tell her to honor the $3.75. Finally I went back to the pink section for someone to help me to get the bar code there was no bar code. The battery on my phone was running real low but it took awhile to download after 1/2 hour. Went to the cashier and she said she had to scan the bar code but there was no bar code then she told me to download the pink app. I was in Victoria Secret at the Monmouth Mall store last nite 4/25/19 around 6:30pm shopping for the $3.75 panties from an email exclusive I received on 4/25/19.
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